We, SADO NATIONAL PARK HOTEL OOSADO, consider the protection of personal information and the implementation of security measures for this purpose to be the basis of our business activities as well as a social responsibility. For this reason, we will handle customers' personal information in an appropriate manner as described below, and will make every effort to safely manage such personal information.
1. Proper Acquisition
We acquire personal information in the following ways when conducting transactions related to the facilities we operate and the services we provide.
- Directly from the person himself/herself by telephone, in writing, on a business card, orally, over the Internet, etc.
- Through authorized persons such as applicants, introducers, travel agents, etc.
2. types of personal information
The personal information we acquire includes the following information.
- (1) Customer information (name, address, date of birth, gender, nationality, passport number, telephone number, fax number, e-mail address, occupation, name, address, telephone number, fax number, etc.)
- (2) Payment information (credit card number, bank account information, billing address, receipt address, etc.)
- (3) Service usage information (lodging history, facility usage, product purchases, etc.)
- (4) Details of communications from customers to us (e.g., contents of e-mails, website form entries, faxes, telephone notes, letters, survey responses, etc.)
- (5) Information collected through security systems installed in our office and also the hotels, restaurants, etc. operated by us (hereinafter referred to as ""our Facilities"") such as images taken bysecurity camera.
- (6) Matters written in the hotel register (guest name, address, occupation, nationality, passport number, date of arrival, date of departure, age, gender, previous and subsequent nights' accommodation, room number, etc.)
- (7) Membership registration information for various membership organizations operated by us (e-mail address, name, gender, date of birth, address, telephone number, name of employer, etc.)
3. Refusal to provide personal information
If a customer refuses to provide us some necessary personal information, such as his/her name, we may decline the reservation or all or part of the service required.
4. Purpose of use of personal information
In using customers' personal information, we will use such information within the purposes of use listed in the following items and not handle personal information beyond the scope necessary for achieving the purpose of use without obtaining the identifiable person's consent to do so in advance.
- (1) Reception of reservations made by customers to our Facilities and its management (including confirmation, change, cancellation, and reminder of reservations, etc.)
- (2) To conduct operations related to payment; such as billing, receipt of money,refunds, receipt of cancellation fees, issuance of receipts, and other settlement related operations for products and services (including accommodation, food and beverage, sales of goods, promotions, and other incidental products and services) provided by our Facilities)
- (3) Responding to opinions, requests, and inquiries from customers
- (4) To offer information about the products and services providing at our Facilities and other facilities operated by Sun Frontier Real Estate Group (hereinafter referred to as ""the Group""), and, when necessary, to provide those to customers
- (5) Providing various information on membership organizations operated by the Group
- (6) To manage the membership information of various membership organizations operated by the Group and to offer information about the products and services providing to the members, and, when necessary, to provide those to members
- (7) Conducting questionnaires regarding our Facilities
- (8) Accepting applications for campaigns conducted by the Group, contacting the winners, and sending compaign gifts to the winners
- (9) For statistical compilation and analysis for the improvement of marketing and service related to products and services provided by the Group
- (10) To conduct surveys and research, analyze information, and perform other necessary operations required for the mprovement of our Facilities
- (11) To contact with our business partners
5. Use of cookies
This website uses cookies (information exchanged between a website and your web browser [Internet browser software]) to identify you (your web browser) and recognize the pages you have visited for the purpose of improving site convenience and content. If you do not wish to receive cookies, please set your web browser to refuse cookies.
6. Provision of personal data to third parties
We will not provide your personal data held by us to any third party without your consent, except as permitted by law.
7. Joint use of personal data
We may have a joint use of the personal data we hold as follows:
- [Items of personal data to be shared]
As described in ""2. Types of Personal Data"" above. - [Scope of joint users]
- [Purpose of use by joint user]
As described in ""4.Purposes of Use of Personal Data"" above. -
Name, address, and name of representative of the party responsible for the management of personal data
288-2 Aikawa Shikabushi, Sado City, Niigata Prefecture
Hotel Osado Co.
Tomoaki Horiguchi, Representative Director
8. Supervision of an entrusted person or party
We may entrust all or part of the handling of personal data to a third person or party within the scope necessary to achieve the purpose of use.
In such cases, we will exercise necessary and adequate supervision over the entrusted person or party to ensure the safe management of the entrusted personal data.
9. Security measures for personal information
We will strive to improve the security of our customers' personal information by introducing technologies to ensure customers to provide us their personal information with confidence and by improving information security measures for managing the security of personal data including preventing the leaking, loss or damage, falsification, unauthorized access, etc. of the personal data we handle. We will continue to improve the security of our customers' personal information.
10. Changes in the Handling of Personal Information
We reserve the right to change the content of this Privacy Policy without prior notice in order to improve the protection of personal information or in response to changes in laws and regulations. Please check back periodically when using this site.
11. Inquiries regarding personal information
For inquiries regarding your personal information held by us, please contact the following
General Affairs Department, Hotel Osado Co.
Weekdays 10:00-18:00 (except for summer holidays and year-end and New Year holidays)
TEL. 0259-74-3300
For requests for disclosure of personal data held by us, please refer to ""Various Procedures for Disclosure of Personal Data Held by us"".